Contact Supermart GO Support
Have questions about your order, hyper-local delivery in Hajipur, or need doorstep assistance? We're here to help you every day.
Direct voice assistance for urgent order queries.
Instant photo proof, item swaps & refund tickets.
Hyper-local fulfillment dark store in Hajipur.
Written enquiries, billing, and vendor proposals.
Send Us a Message
Fill out the form below and our customer support team will reply promptly.
Helpful Quick Links
Panapur Langa, Hajipur, Vaishali, Bihar - 844124, India
Registration number provided; validation & applicability pending regulatory verification.
Support & Order FAQs
Instant answers to common customer questions about delivery timelines, order issues, and refunds.
How can I reach Supermart GO customer support?
You can reach our customer support desk by phone or WhatsApp at +91 8804789764, or by email at contact@supermartgo.com. Our support team is active 7 days a week from 6:00 AM to 10:00 PM IST.
Where is your physical operating hub located?
Our physical fulfillment hub and operating address is located at Panapur Langa, Hajipur, Vaishali, Bihar - 844124, India (Google Plus Code: P78G+M9 Hajipur, Bihar).
How do I report an issue with an existing order or request a refund?
Simply message our WhatsApp support desk at +91 8804789764 with your Order ID and photo of the item, or call us directly. Our team resolves claims within minutes with instant replacements or direct bank/UPI refunds.
Can I change my delivery address or slot after placing an order?
Yes, you can modify your delivery slot or address by contacting our WhatsApp support team at +91 8804789764 before the order is dispatched from our Panapur Langa facility.
How long do online refunds take to process?
UPI and online card refunds are initiated immediately after approval. UPI refunds usually credit within 2 to 4 hours, while debit/credit card refunds take 1 to 3 business days depending on your issuing bank.
Still have questions?
Our Hajipur customer desk is here to help 7 days a week.