Question 1

Where does Supermart GO deliver?

Accepted Answer

We offer same-day grocery delivery across Panapur Langa, Hajipur, Vaishali, and adjacent surrounding pin codes in Bihar.

Question 2

How fast will my grocery order arrive?

Accepted Answer

Most orders are delivered same-day within 1 to 4 hours from our local Panapur Langa dark store hub. Morning (7 AM - 11 AM) and evening (4 PM - 9 PM) delivery slots can also be selected at checkout.

Question 3

What are your delivery fee charges and free shipping slabs?

Accepted Answer

Within 0 to 3 km of our Panapur Langa hub, orders of ₹1,000 or more qualify for Free Delivery. Within 3 to 5 km, orders of ₹1,500 or more get Free Delivery. For smaller orders, a flat delivery fee of ₹50 applies.

Question 4

How do you ensure freshness of vegetables and dairy?

Accepted Answer

We procure fresh vegetables, fruits, and dairy daily every morning from trusted local farmers and certified distributors across Hajipur and Vaishali. Every item undergoes strict quality sorting before packing.

Question 5

What if I receive an item that is damaged or unsatisfactory?

Accepted Answer

We provide doorstep Open-Box Delivery inspection. You can inspect all items with our delivery partner and enjoy instant on-the-spot replacements or no-hassle WhatsApp refunds.

Question 6

What payment methods do you accept?

Accepted Answer

We support Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm, BHIM), Credit & Debit Cards, and Net Banking.

Question 7

Can I cancel or change my order?

Accepted Answer

Yes, you can cancel or modify your order any time before our delivery partner is dispatched by contacting our WhatsApp support desk at +91 8804789764.

Question 8

Can I track my delivery partner in real-time?

Accepted Answer

Yes! Once your order is packed and dispatched, you receive live SMS/WhatsApp updates and can view the real-time status tracker on your order page.

How can we help you?

Delivery & Areas

Freshness & Quality Guarantee

Orders & Payments

Still have questions?